🇮🇩Made from Indonesia since 2020 ~

FAQ

Hi, how can I help you?

If your sofa or any other product arrives damaged, please follow these steps:

Document the Damage: Take clear photos of the damage as soon as possible. This will help us understand the issue and expedite the process.

Contact Our Support Team: Reach out to us at hello@omhucph.com, if possible, within 48 hours of receiving the item. Please provide your order number, a brief description of the damage, and the photos you took.

We’ll Take Care of the Rest: Our team will review your case and work with you to find the best solution, whether it’s a replacement, repair, or other suitable option. Your satisfaction is our priority, and we’ll make sure to resolve the issue quickly and effectively.

Shipping costs can be estimated directly on the product page, and the exact price will always be shown at checkout. The cost varies depending on your location, and it can fluctuate over time due to factors like shipping routes and courier availability.

We understand that shipping a sofa can seem like a significant expense. Large furniture requires special freight, and we work closely with trusted couriers who specialize in handling our products with care. This ensures your sofa arrives safely and within the expected timeframe, providing you with the high-quality OMHU experience you deserve.

Our estimated delivery time is 3-6 weeks, as we produce all orders on demand and in sequence. This means that production time is not affected by the model, color, or destination of your order.

Because each piece is made to order, we can’t provide an exact delivery date upfront. However, as soon as your order is ready for dispatch, you will receive an email with the subject "Your order is on the way." From there, our shipping partner will keep you updated and coordinate a delivery date that works best for you.

We appreciate your patience — your OMHU piece is being carefully crafted just for you! 🧸

Love our original TEDDY sofa but can’t order it in your country yet? We hear you! OMHU is on a journey to bring our designs to new markets around the world, and your interest helps shape where we ship next.

💙 Sign up and help us prioritize your country through this link: https://omhucph.com/pages/waitlist 

We’re expanding quickly and adding new countries every month! Sign up below to let us know where you are, and we’ll keep you updated on future launches in your region.

Together, we’re building a global OMHU community – and we can’t wait to bring our designs to you.

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